ZentrixDigital · Leadership cockpit

SwiftDesk

Call-center SaaS — partner.swiftdesk.in + ops.swiftdesk.in

On track
Lead
Manneajeet (project) · Sameen (ops scale) · Zubiya (talent)
June target
250 leads → 50 free trials → 15 paid clients; lock evaluation scoring
Revenue posture
Trial conversion month — first material MRR off new funnel
Scope — now
  • Operations panel live for full team (Sneha/Ansh/Ananya/Riddit/Mansi/Kritika)
  • Partner panel: evaluation engine (Whisper → Llama 3 → CQS/LQS/FIS)
  • Lead → call → interested → PM → script → train → invoice flow end-to-end
  • Sameen dashboard: per-team-member task + ROI overview
Scope — next
  • Training programme for PM, Trainer Manager (scale roles)
  • Link evaluation scores to caller retraining loop
  • Offline sales team (auto dealers + SMB)
  • Enterprise sales team (larger accounts)
Scope — later
  • Scale 5 → 5000 seats in 12 months
  • Leverage Digitmoney + LeadBrain → 1000 callers @ ₹20k/seat if appointment/sale solved
  • Global: UAE first, Indonesia second
Team
  • ManneajeetProject sponsor — execution, team build, home-run candidate
  • SameenOps lead — 5 → 5000 seats
  • ZubiyaTalent nurturing + operational smoothness
  • SnehaMeta marketing + trial-to-paid push
  • AnshPaid PM — retention + seat expansion
  • AnanyaInbound WhatsApp + website chat qualification
  • RidditScript writing per PM requirement sheet
  • MansiTrainer manager alignment + mock call QA
  • Alpana + trainersCaller training delivery
  • KritikaUI + flow + frontend/backend coordination
  • GouranshStaging + preprod deploys
  • Wasim KhanLovable UI + business logic + cash-flow management + money recovery
Risks
  • Evaluation scoring quality = entire QA story for the product
  • Funnel depends on Meta ad cost stability
  • Hiring velocity for PMs/Trainers gates seat scale
Economics

₹15k/seat/mo. 200 seats = ₹30L rev / ₹14L net. 500 seats = ₹75L rev / ₹40L net. 1000 callers via LeadBrain/Digitmoney = ₹2 cr+ rev path.

Blockers
  • CQS/LQS/FIS scoring still being calibrated from Whisper + Llama 3 outputs
  • Caller incentive model: sale/closure vs handling vs hybrid — undecided
  • Appointment + sale conversion in current flow is weak